In this episode, we explore the rise of Customer Success in healthcare & imaging informatics—where it came from, how it differs from traditional IT approaches, and why it’s gaining traction in the industry. We discuss the Customer Success mindset, key principles for driving outcomes in healthcare, and practical frameworks for building successful programs. You’ll also hear strategies for launching a Customer Success function, fostering customer advocacy, and creating long-term value for both users and organizations.

You can find our podcast on Spotify, Apple Podcast, or anywhere else you subscribe to podcasts.

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Visit us at https://siim.org/page/siimcast

Special Thanks to @RandalSilvey of http://podedit.com for editing and post processing support.

Follow us on Twitter @siim_tweets and visit siim.org for more educational content.

Publish date

Aug 26, 2025

Topic

  • Clinical Workflow & Productivity
  • Communication
  • Education Systems
  • Fundamentals
  • Quality Improvement / Assurance
  • Standards

Audience Type

  • Imaging IT

Listen On

Spotify

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Apple Podcasts

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Libsyn

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